Reviews

Polite and professional to a fault; Michael arrived within hours of our call to diagnose and repair our furnace. After a rigorous investigation, he had it producing heat again in short order. He clearly knows his stuff and was an absolute pleasure. Strongly recommend.

Excellent service. Michael took the time to explain some things about the furnace while he was testing it. I like how the company is very accurate in their estimated service blocks and that they call when they are close by.

I called them up in the morning to have someone come over and take a look at my heating system (which stopped working) and they were prompt in their responses and gave me a two hours time window (and not a 4 hours time window). Michael B showed up during the time frame and told me about a notice that was on my front door from PSE about them shutting off my meter due to some maintenance and expected me to call them back before they can restart the meter. So, it turned out to be not an issue with the heating system. Michael’s behavior and professionalism were amazing…I was willing to pay All Star’s standard investigation fee, but Michael immediately told me to not worry about it. He indicated that customer service is his utmost priority and will not take the fee without rendering any service (even if he showed up at my doorsteps for it). Thank you, Michael. It’s good to see someone in a service industry with a true sense of customer care. I appreciate it.

Heater would not fire up. All Star was out the next afternoon in the window as quoted. Michael did a quick check, and the heater fired right up. Stayed for about 15 minutes to be sure the heater would fire up after being turned off. Super nice and knowledgeable. Will definitely use All Star for all future heating needs.